Returns & Refund Policy
Returns & Refund Policy - Elana Melbourne
At Elana Melbourne, we strive to provide every customer with outstanding service and a smooth shopping experience. Our returns and refund policy is designed to ensure satisfaction under specific conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new, non-promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during a sale are not eligible for refunds. These purchases are considered final and cannot be returned or exchanged, even in the case of incorrect sizing.
Return Shipping Costs
Customers are responsible for all shipping costs related to returns. Elana Melbourne does not reimburse return shipping fees and is not liable for any costs incurred during the return process. For full details, please refer to our Terms and Conditions.
Return Notification Deadline
Return requests must be submitted within 30 days of receiving the item. Returns requested after this period will not be accepted. Please respect this timeframe to be eligible for a return.
Exchanges on Sale Items
Sale items cannot be exchanged, even if the size is incorrect. Please double-check sizing information before completing your purchase.
100% Guarantee on Faulty Items
We offer a full guarantee on any item found to be faulty. If a product has a manufacturing defect, it can be returned for a full refund or exchange, depending on your preference.
How to Start a Return
To initiate a return, please email us at info@elanamelbourne.com . Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Required
Returns without a completed return form cannot be processed. Please make sure to include the form with your return to ensure your request is handled correctly.
Final Note
Elana Melbourne is committed to customer satisfaction. By respecting our returns and refund policy, we ensure that all return requests are handled fairly and efficiently. For questions or concerns, please contact our customer service at info@elanamelbourne.com .